Wonderful Press Info

Wonderful Pistachios Recall FAQ

LOST HILLS, CALIFORNIA | Mar 10, 2016

 Q: Why are these products being recalled?

A: Wonderful Pistachios has voluntarily recalled a limited number of flavors and sizes of in-shell and shelled pistachios due to a risk of Salmonella contamination.

 

Q: What products are included in the recall?

A: We have voluntarily recalled a limited number of flavors and sizes of in-shell and shelled pistachios. Recalled product can be identified by a 13-digit lot code number found on the lower back or bottom panel of the package. The specific products and lot codes are: 

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Q: How do I know if my product has been affected? How do I find the lot code? 
A: The products can be identified by a 13-digit lot code number that can be found on the lower back or bottom panel of the package. 

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Q: Where were the recalled products shipped?
A: The affected pistachios were distributed nationwide and in Canada through several retailers, food companies, and manufacturers. Wonderful Pistachios has directed retailers to remove the specified pistachio products from shelves and advised consumers not to eat and to discard these products.

 

Q: What is Salmonella and what are the symptoms?

A: According to the Centers for Disease Control (CDC), Salmonella is a bacteria that can make people sick. Most people infected with Salmonella develop diarrhea, fever, and abdominal cramps between 12 and 72 hours after infection. The illness usually lasts 4 to 7 days, and most individuals recover without treatment.

 

In some cases, diarrhea may be so severe that the patient needs to be hospitalized. In these patients, theSalmonella infection may spread from the intestines to the blood stream, and then to other body sites. In rare cases, Salmonella can cause death unless the person is treated promptly with antibiotics. The elderly, infants, and those with impaired immune systems may be more likely to have a severe illness.

 

If you think you may have been exposed to Salmonella contamination, please contact your health care provider. For information about the limited product lot numbers, please visit [recall]. If you have any additional questions, please contact our Customer Care at (844) 505-3844.

 

Q: If I have been sick or know someone who has been sick, what do I do?

A: If you think you or someone you know may have been exposed to Salmonella contamination, please contact your health care provider. For information about the limited product lot numbers, please visit [recall]. If you have any additional questions, please contact our Customer Care at (844) 505-3844.

 

Q: What should I do if I have these products?

A: Consumers may return these products to Wonderful Pistachios for a refund by sending the back or bottom portion of the package that contains the lot code (see photos) to Wonderful Pistachios, 13646 Hwy 33, Lost Hills, CA 93249.

 

If you prefer, you can return the product to the store from which it was purchased for a full refund. Consumers should discard the nuts prior to returning the entire package or lot code panel to the appropriate retail location.

 

Q: I see one or more of these products for sale at my local store. Are they included in the recall?

A: We are making best efforts to ensure that all potentially affected product is being removed from store shelves. While we currently cannot guarantee all items have been removed at this time, we are working diligently with each of our retail partners to ensure all affected product is removed as soon as possible. We encourage you to contact the consumer hotline with any specific product questions. Please call (844) 505-3844.

 

Q: I've tried returning the product to the store and they will not refund my money (either due to no receipt or simply refusing to refund the product).

A: No problem. Please send the back or bottom portion of the package that contains the lot code (see photo) to Wonderful Pistachios, 13646 Hwy 33, Lost Hills, CA 93249. This refund will include your postage. Please allow 8-10 weeks to receive your refund.

 

Q: Are Wonderful Pistachios safe to consume?

A: Yes. Any recalled product is removed from shelves and the remaining Wonderful Pistachios is safe to consume. If you want to be sure, please check the 13-digit lot code number found here (recall).

 

If the first four digits don’t have 1509 or 1510, these pistachios are safe to eat. If they do include 1509 or 1510, they may be part of the recall, so check the complete list of recalled lot numbers.

 

Q: How did this incident happen?

A: As with all raw agricultural commodities, the primary source of Salmonella occurs in the orchard. We treat all of our ready-to-eat pistachios through a third-party validated roasting step, to ensure that our pistachios are safe to eat. We are investigating recalled lots to identify the root cause.

 

Q: How much of your product is impacted by this recall?

A: There have been 45 production lots recalled. The affected lots are listed in the chart that accompanies our press release.

 

Q: What are you doing to prevent this from happening again? 
A: Wonderful Pistachios takes food safety matters very seriously. In an effort to further enhance our food safety and ensure the health and well-being of our consumers, we have, effective immediately, proactively increased our sampling frequencies and lot size testing. These safety protocols further exceeds industry best practices and bolsters our long-standing commitment to producing the highest quality, most wholesome and safest pistachios in the world. 

To-date, we have invested more than $50 million in our food safety programs. In fact, Wonderful Pistachios has been growing, harvesting and processing pistachios for 30 years, and this is the first-ever recall associated with our product. We pride ourselves in our world-class food safety protocols and processing facilities. 

Q: Should I worry about other Wonderful Company products?

A: No. This recall only affects a limited number of Wonderful Pistachio products.

 

Q: When was this product produced?

A: The affected product was packaged during a two week period, between October 23 and November 7, 2015.

 

Q: How many individuals have been sickened?

A: The most up-to-date information can be obtained by contacting the CDC directly.

 

Q: General questions/concerns about recall:

A: For more details regarding this recall and affected product lot numbers visit [recall]. If you have additional questions, please contact our Customer Care at (844) 505-3844.

PRESS CONTACTS

The Wonderful Company

Steven Clark

[email protected]

(310) 966-3517

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